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Top questions
How do I find my deposit address and tag/memo/comment?
Updated on May 15, 202552,458
How do I stay safe from phishing SMS using the name 'OKX'?
Updated on May 22, 202596
How do I use a physical security key to protect my account?
Updated on May 8, 20255,332
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Updated on May 19, 2025210
Why is my account frozen and how do I unfreeze it?
Updated on Apr 24, 202520,589
Getting started
A beginner's guide to identity verification
Updated on Jun 4, 20255,976
How do I link an authenticator app?
Updated on Jun 4, 202513,340
Why hasn't my deposit been credited?
Updated on Jun 4, 202511,925
Why hasn't my withdrawal arrived in the account?
Updated on Jun 11, 202517,357
Do I need to pay fees for deposit and withdrawal?
Updated on Jun 4, 20255,198
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