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FAQ
Account management and security
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on Apr 3, 2025331
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Apr 24, 20254,670
- Passkey FAQPublished on Mar 19, 2025Updated on Apr 24, 20257
- What can I do if my device is running in an unsafe environment?Published on Jan 19, 2023Updated on Apr 1, 2025284
- Why is my account frozen and how do I unfreeze it?Published on Aug 22, 2023Updated on Apr 24, 202519,656
- My phone isn't working, what should I do?Published on Aug 1, 2024Updated on Apr 21, 2025
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Apr 1, 202531
- How do I register for an OKX account?Published on Sep 6, 2024Updated on Apr 1, 202530
- How do I freeze my account? (app)Published on Jul 11, 2024Updated on Apr 1, 20254
- How do I update my email?Published on Sep 6, 2023Updated on Apr 1, 2025
- How do I close my account? (web)Published on Aug 22, 2023Updated on Apr 1, 2025402
- How do I close my account? (app)Published on Aug 22, 2023Updated on Apr 21, 2025
- I haven't received the SMS codePublished on Aug 16, 2023Updated on Apr 21, 20251
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