FAQ
Individual verification
- How do I complete the required tasks shown in the app?Published on 3 Jul 2025Updated on 10 Jul 20257
- What's KYC: What to expect and why it matters?Published on 24 Jun 2025Updated on 24 Jul 20256
- Knowledge test FAQPublished on 3 Jun 2025Updated on 17 Jun 20252
- What do I need to do when I change my country of residence?Published on 10 Apr 2025Updated on 23 Jul 202529
- What should I expect when changing my country of residence to one within the European Economic Area (EEA)?Published on 18 Feb 2025Updated on 24 Jul 202547
- Understanding the risks of using digital payment token servicesPublished on 17 Jun 2025Updated on 17 Jun 20252
- What are Source of Funds (SoF) and Source of Wealth (SoW)?Published on 24 Dec 2024Updated on 17 Jul 2025332
- What are Source of Funds (SoF) and Source of Wealth (SoW)?Published on 24 Dec 2024Updated on 19 May 20251
- A beginner's guide to identity verificationPublished on 25 Sept 2023Updated on 24 Jul 20256,089
- How do I submit my proof of address (POA)?Published on 5 Sept 2023Updated on 19 Jun 2025717
- Why am I asked to confirm my personal details again?Published on 19 Mar 2025Updated on 17 Jul 202570
- How do I verify an individual account?Published on 25 Sept 2023Updated on 24 Jul 202527,852
- What documents are accepted as proof of sources of funds from decentralized finance?Published on 12 Nov 2024Updated on 17 Jul 202549
- Why did my identity verification fail?Published on 5 Sept 2023Updated on 24 Jul 202510,548
- Why did my identity verification fail?Published on 8 Aug 2024Updated on 1 Apr 202537
Showing 1-15 of 22 articles