Support center
Here to help you 24/7
Top questions
Why can't I join or claim rewards from a campaign?
Updated on Jul 23, 20254,496
How do I find my deposit address and tag/memo/comment?
Updated on May 15, 202555,287
Why is my account frozen and how do I unfreeze it?
Updated on Apr 24, 202521,297
How do I create passkeys? (app)
Updated on Jul 22, 20259,281
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Updated on Jul 17, 2025328
Getting started
A beginner's guide to identity verification
Updated on Jul 24, 20256,081
How do I link an authenticator app?
Updated on Jun 17, 202513,846
Why hasn't my deposit been credited?
Updated on Jun 18, 202512,421
Why hasn't my withdrawal arrived in the account?
Updated on Jul 24, 202517,901
Do I need to pay fees for deposit and withdrawal?
Updated on Jun 4, 20255,256
FAQ
View more