FAQ
Account management and security
- How do I freeze my account? (app)Published on 22 Aug 2023Updated on 1 Apr 2025322
- I haven't received the SMS codePublished on 16 Aug 2023Updated on 1 Apr 202524,272
- How do I reset Two-factor authentication (2FA)?Published on 15 Sept 2023Updated on 30 May 20254,882
- Passkey FAQPublished on 19 Mar 2025Updated on 2 May 202528
- What can I do if my device is running in an unsafe environment?Published on 19 Jan 2023Updated on 1 Apr 2025289
- Why is my account frozen and how do I unfreeze it?Published on 22 Aug 2023Updated on 24 Apr 202520,560
- My authenticator app isn't working, what should I do?Published on 11 Aug 2023Updated on 8 May 20251,219
- My mobile phone isn't working, what should I do?Published on 22 Aug 2023Updated on 8 May 2025422
- How do I whitelist OKX Emails?Published on 26 Nov 2024Updated on 1 Apr 202532
- How do I close my account? (app)Published on 22 Aug 2023Updated on 4 Apr 2025807
- How do I close my account? (web)Published on 22 Aug 2023Updated on 1 Apr 2025411
- How do I migrate my email address or phone number to another account? (app)Published on 22 Aug 2023Updated on 3 June 2025526
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